Easy-Template — FAQ

Frequently Asked Questions (FAQ)

Sure, briefly answered. Last updated: 2025-09-30

Costs & Subscriptions
No. Our templates are offered for a one-time purchase price. There are no monthly fees for using the template itself.
Yes, if you use the listing tool/item management, for example, there are monthly fees for these functions, depending on the scope and number of items to be managed.
Templates & Features
Yes. Our templates are implemented in HTML5/CSS3, without any active content (no JavaScript), and optimized for mobile devices and SEO.
Yes, you get access to our online editor, which allows you to flexibly customize the layout, colors, modules (gallery, tabs, sliders, etc.) and content, without any HTML knowledge.
Our templates deliberately avoid active content such as JavaScript or iFrames in order to remain eBay-compliant.
Editor & Listing Tool / Article Management
With this tool, you can, among other things:

  • Import items from eBay, Hood.de, Kaufland and Amazon
  • Add new items to eBay/Hood at once
  • Edit prices, quantities, variants, titles, images, SKUs, EANs, and manufacturer data in bulk
  • Use templates and modules (gallery, tabs, top sellers, etc.) in bulk
  • Sort and search by SKU, title, price, eBay status, etc.
Yes. Once you purchase a template, you'll get free access to the editor to customize it.
Article Management
In the menu, click Tools-> Article Management or Tools-> Listener
then on the button "eBay-> Update article status"
Click the menu Tools-> Article Management or Tools-> Listener
then click on the "eBay" button
Here is your option:
  • to re-import an existing article
  • individually, using the eBay item number
  • all items on eBay.
See also a video with import settings
Yes, an eBay article number is required to send the template to eBay.
You can also create a new articles at Easy-Template, assign the template to the article and send it to eBay.
Watch the following video instructions:
Support & Updates
Yes, we provide regular updates to ensure the templates remain compatible with current eBay requirements.
You can reach us via email, phone, or WhatsApp – you can find contact details at the bottom of the page / in the Legal & Support section.
General questions
  • Click on the Login menu
  • then on the link "Forgot Password"
  • Enter your email address and click on the button "Reset password"
  • Follow the further instructions.
  • Click on the menu "Users->Settings->eBay"
  • then click the button "Link account to eBay"
  • An eBay login window opens, please log in
  • And confirm the approval for Easy-Template.de
If you only use our online editor, there are no monthly costs.
For article management / listing tools you can see the prices here.
Unfortunately it is not possible to send data from one Easy-Template.com account to different eBay accounts.
However, you can insert the template directly on eBay as HTML code for several eBay accounts.
If you get a message that there are problems with authentication tokens, then it is possible that:
  1. The permission to link an Easy-Template account with eBay has expired.
  2. Permissions have been withdrawn by eBay.
Why is eBay withdrawing permission?
  1. This can be done for security reasons, e.g .: the eBay account has been hacked.
  2. User deleted the permission in the eBay interface.
  3. eBay updates her system.
  4. eBay user or password has been changed.
Here is how you can solve the problem:
  1. Go to the menu "User-> Settings->eBay" and click on the button "Log out of eBay".
  2. Link the Easy-Template Account to eBay again.
Often the problem lies in the invalid eBay token, which is assigned by eBay when Easy-Template is linked to eBay.

Here is how you can solve the problem:
  1. Go to Easy-Template under menu "User-> Settings->eBay" and click on the button "Log out of eBay".
  2. Link the Easy-Template Account to eBay again. 
This can happen if you upload the images to eBay but do not store them with an item.

Ebay deletes such images after about 30 days. 

Use the import function in the editor and import the images from eBay instead of uploading them.

The imported images are already stored with an item and are not deleted after 30 days.
Extras
With Easy-Template article management you can:

  • Import all of your items from eBay at once
  • Send multiple items to eBay with the bundled template
  • Create your own template and apply it to other articles individually or bundled
  • Edit bundled templates, e.g .: menu, gallery, description, price, tabs, top seller, carousel, "Our promise"
  • Exchange variants and / or imprint (update).
  • Sort and search by SKU, title, description, price, quantity, eBayId and status
  • In the article you can send gallery picture, price, quantities, title, article characteristics, variants and SKU BUNDLED to eBay
  • Import item description AUTOMATICALLY into the templates (only for items that have no template yet),
  • Post new items on eBay

With the purchase of this business template, you can choose between adapting to other WiWA and our own Easy-Template article management.
You receive Easy-Template article management for 5,000 articles for 12 months.

After this period, you have the option to extend the item management OPTIONAL
or continue to use the purchased template with the editor for FREE without item management.
No subscription!

For information and prices, please see our homepage.